Post by kmstfatema on Mar 9, 2024 13:33:08 GMT 5.5
A user generally needs little time to understand whether the product or service he has purchased corresponds to his expectations . When it comes to software and digital products this time is reduced even more. It takes a user a few minutes or even seconds to understand whether the purchased service is able to satisfy his needs or not . It is obviously important for companies to be able to attract as many potential customers as possible, but once these prospects have been transformed into customers, the satisfaction rate depends mainly on customer retention work .
If the acquisition of customers is essential to obtain Germany Telegram Number Data immediate sales, managing to keep these customers satisfied, and therefore attached to the company, is essential in building a long-term business relationship . In the software sector in particular, knowing how to maintain customer interest, in the face of competitors capable of always offering new offers, becomes an element of survival and no longer an option. Companies working in the eCommerce and SaaS (software as a service) market can no longer think that they can rely only on their own innovative capacity, but to be able to remain competitive they need a new lever to rely on: not offering just a product, but an achievable goal with that product .
If you are a company that offers software, you will have understood by now that your customers rely on your service not only for the specific features it has, but because your product is the one that best suits their needs and most easily helps them to achieve a specific goal . Creating an excellent first experience in this sense is the basis of the immediate perception that your users will have of your product. It means creating an impression that is unlikely to leave the user, but which on the contrary will influence their (future) behavior throughout the browsing experience (and perhaps beyond). If your platform immediately turns out to be unintuitive or even presents technical problems, the online user will mainly remember these negative aspects and may decide to no longer rely on your service or, as happens in B2B, speak badly of it to their colleagues.
If the acquisition of customers is essential to obtain Germany Telegram Number Data immediate sales, managing to keep these customers satisfied, and therefore attached to the company, is essential in building a long-term business relationship . In the software sector in particular, knowing how to maintain customer interest, in the face of competitors capable of always offering new offers, becomes an element of survival and no longer an option. Companies working in the eCommerce and SaaS (software as a service) market can no longer think that they can rely only on their own innovative capacity, but to be able to remain competitive they need a new lever to rely on: not offering just a product, but an achievable goal with that product .
If you are a company that offers software, you will have understood by now that your customers rely on your service not only for the specific features it has, but because your product is the one that best suits their needs and most easily helps them to achieve a specific goal . Creating an excellent first experience in this sense is the basis of the immediate perception that your users will have of your product. It means creating an impression that is unlikely to leave the user, but which on the contrary will influence their (future) behavior throughout the browsing experience (and perhaps beyond). If your platform immediately turns out to be unintuitive or even presents technical problems, the online user will mainly remember these negative aspects and may decide to no longer rely on your service or, as happens in B2B, speak badly of it to their colleagues.